Refund Policy

At Wouwork, we strive to provide our customers with the best products and services. However, if you are not completely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand our procedures and requirements.

We promise to return the item within 14 days without any reason.

If there are any product quality issues or non-human damage (excluding warranty products), you can apply for a return or exchange within 30 days. If it exceeds 30 days, it will no longer be accepted. 

Refund Eligibility

All warranty periods begin on the date you receive the product. If the product fails during the warranty period, and the failure is due to quality issues and not your own breakage or misuse, we will accept the return.

1. Damaged or defective goods: If you receive damaged or defective goods, please contact our customer service team immediately. (Excludes items that are damaged or misused after receipt and problems caused by logistics).

2. Defective items must be reported and returned to us within the warranty period (in the original packaging if possible). You must tell us what the defect is and provide your order number. We do not repair or replace items whose warranty period has expired.

3. If you are not satisfied with the product within 14 days after confirming receipt, we accept returns without reason, provided that the trademark label is not damaged and other factors do not affect resale.

Return Procedure

To initiate a return, please log in to My Account ->Order History -> Order Information and click the "Return" button. Once you have submitted your return request, our customer service team will contact you via the email provided in your account to understand the reason and provide a return address.

1. If possible, please file a complaint directly with the delivery representative of the courier before signing for the goods. They will advise you on the complaint procedure.

2. If you have already signed for the package, please take photos of the damage and contact the local office of the courier/delivery company to file a complaint. They will have a complaint procedure that will enable you to receive compensation.

3. Next, contact us immediately with your order number and a full description/pictures of the problem with the damaged goods. We will contact the courier from our side.

4. Once the courier confirms that the case is valid, they will compensate us and we will pass the compensation on to you. The amount of compensation varies from case to case and is different for each courier. In some cases, you will need to pay to ship the damaged item back to us so that we can send a new one.

In this case, please provide us with the following proof:

1. Photos of the front and back of the original packaging

2. Photos or videos of the defective item

3. Photos, videos or screenshots showing the malfunction of the defective item

After receiving your returned item, our team will inspect it. If the return is approved, we will process your refund.

Warranty Exemptions and Notes

1. Degradation of the product due to wear and tear and breakage/damage during use are entirely the responsibility of the customer and are not covered by our warranty.

2. If the customer damages/misuses the item, the warranty of the product is immediately void. No compensation is provided in this case. However, customers are welcome to contact us to purchase replacements or spare parts (if applicable). We will charge the original value of the components and the shipping costs to ship them.

3. All returns must be authorized by our support team before they can be returned. Refunds will only be made after the return is made to the address specified by the staff. If the customer returns the package without prior authorization, sends it to the wrong address, returns the wrong item, or submits an empty box, no compensation will be provided in this case.

Refunds

1. The shipping costs of sending the product back to us will be paid by the customer.

2. During the return shipping process, the customer is responsible for any and all customs fees, excise taxes, or duties during the return of the item. In these cases, we will deduct the customs fees from your authorized refund amount.

3. We will ship the item to the customer by default via fixed rate shipping. If the customer wants to use a faster shipping method, the relevant shipping fee applies.

4. Please pay attention to the return information, and contact us again once it shows the receipt

5. Customers only need to pay shipping costs once at most (including returns); no restocking fee is charged to consumers for returned products.

6. Refund arrival time: about 3-5 working days.

Delayed or missing refund: If you still haven't received the refund, please check your bank account again. Then contact your credit card company or bank, because your refund may take some time to be officially received. If you still haven't received the refund, please contact our team in time.

Thank you for shopping at Wouwork. We are committed to ensuring that you are satisfied with your shopping experience.

Company Name:Sandjaja Sp. z o.o

Company Address:Juliana Ursyna Niemcewicza Nr 7/9-423, Warszawa, 02-022, Warszawa, Poland

Company Phone:+44 07842299385